Quijada, Ma. Gabriellen C.
Legal issues and challenges in Philippine online shopping: Reinforcing consumer act of the Philippines to strengthen online consumer protection / Ma. Gabriellen C. Quijada. - Cebu City : University of Cebu, 2017. - v, 107 [23] leaves:
Thesis (Degree of Jurisprudence Doctor) -- University of Cebu- Banilad, 2017.
Summary: Consumer Act of the Philippines has been the umbrella of consumer protection in the country. However, it may be inadequate in providing consumer protection in the digital environment since they were created without contemplating the existence of internet shopping and online commerce. Its adequacy in addressing actual complaints of consumer who transact their needs online and provide and recommendations to reinforce law to strengthen the consumer protection online is vital. This paper highlights some illegal issues and related problems encountered by consumers with online shopping. Better enforcement of consumer rights and strong legal environment and vital for online shopping. This study uses both primary and secondary data. The primary data were obtained through survey and interview while secondary data were extracted from the database of Department of Trade and Industry. The convenient sampling technique was adopted for collecting data from respondents. It was found that there were existing and recurring problems in online shopping in the country and the bottleneck lies more on the cooperation by the consumers themselves. In this regard, the government needs to be proactive and some provisions of the law must be updated for reinforcement. In this paper, suggestions on legal provisions and stronger enforcement of laws were presented to overcome the problems faced by online shoppers.
English
Legal issues and challenges in Philippine online shopping: Reinforcing consumer act of the Philippines to strengthen online consumer protection / Ma. Gabriellen C. Quijada. - Cebu City : University of Cebu, 2017. - v, 107 [23] leaves:
Thesis (Degree of Jurisprudence Doctor) -- University of Cebu- Banilad, 2017.
Summary: Consumer Act of the Philippines has been the umbrella of consumer protection in the country. However, it may be inadequate in providing consumer protection in the digital environment since they were created without contemplating the existence of internet shopping and online commerce. Its adequacy in addressing actual complaints of consumer who transact their needs online and provide and recommendations to reinforce law to strengthen the consumer protection online is vital. This paper highlights some illegal issues and related problems encountered by consumers with online shopping. Better enforcement of consumer rights and strong legal environment and vital for online shopping. This study uses both primary and secondary data. The primary data were obtained through survey and interview while secondary data were extracted from the database of Department of Trade and Industry. The convenient sampling technique was adopted for collecting data from respondents. It was found that there were existing and recurring problems in online shopping in the country and the bottleneck lies more on the cooperation by the consumers themselves. In this regard, the government needs to be proactive and some provisions of the law must be updated for reinforcement. In this paper, suggestions on legal provisions and stronger enforcement of laws were presented to overcome the problems faced by online shoppers.
English