Front desk management /
edited by Laura Hart.
- New York : Karsen and Keller, Education, c2017.
- vi, 230 pages : illustrations ;
Includes indexes.
Contents: Chapter 1 Basics of managing front desk -- Chapter 2 Different types of front desk jobs -- Chapter 3 Handling customers -- Chapter 4 Professional telephone etiquettes -- Chapter 5 Organizing files.
English
9781635496239 [paperback]
Hotel front desk personnel.
Hotel management.
Includes indexes.
Contents: Chapter 1 Basics of managing front desk -- Chapter 2 Different types of front desk jobs -- Chapter 3 Handling customers -- Chapter 4 Professional telephone etiquettes -- Chapter 5 Organizing files.
English
9781635496239 [paperback]
Hotel front desk personnel.
Hotel management.