Gee, Val.,
Business improv : experiential learning exercises to train employees to handle every situation with success / Val Gee and Sarah Gee. - New York : McGraw-Hill, c2011. - ix, 373 pages : illustrations ; 24 cm.
Includes index.
Contents: Introduction -- "Yes, and" -- Listen to understand, not to respond -- Suspend judgments -- Be in the moment -- Loosen up -- Thank you -- Gratitude -- Buzzwords, acronyms, and jargon -- The interrupter -- Offering support -- Acceptance -- You should, you could, you would -- Me, me, me syndrome -- To the point -- Word choice -- Paraphrase -- Empathy -- Observe -- Building rapport -- Listen up ... listen! -- Nonverbal communication -- Listen to learn -- Trust -- Let go -- Team confidence -- Advance jointly -- Support -- Problem solving -- Collaboration -- Adapting to ambiguous information -- Managing change -- Flexibility -- 100 percent commitment -- Concentration -- The right attitude -- Conflict resolution -- Feedback -- Be specific -- Leadership -- Motivation -- Delegation -- Create your environment -- Out of the box -- Maintain focus -- You are creative -- Generate new ideas -- Critical thinking -- Creative inspiration -- Share your story -- Present without scripting -- The power of questions -- Negotiation skills -- Persuade -- Customer service -- Think on your feet -- Drop inhibitions -- Self-awareness: identify emotions -- identify triggers -- Identify reactions -- Emotional self-control -- Adaptability -- Achievement -- Positive outlook -- Empathy and organizational awareness -- Influence -- Coaching and conflict management -- Inspirational leadership and teamwork -- Effective meetings -- Prioritizing -- The power of no -- Diversity -- Ethics -- The interviewing process -- Harassment -- Maintain the improv culture.
English
9780071768214 [paperback] 0071768211 [paperback]
2011008761
Employees--Training of.
Business communication.
Creative ability in business.
Problem solving.
Business improv : experiential learning exercises to train employees to handle every situation with success / Val Gee and Sarah Gee. - New York : McGraw-Hill, c2011. - ix, 373 pages : illustrations ; 24 cm.
Includes index.
Contents: Introduction -- "Yes, and" -- Listen to understand, not to respond -- Suspend judgments -- Be in the moment -- Loosen up -- Thank you -- Gratitude -- Buzzwords, acronyms, and jargon -- The interrupter -- Offering support -- Acceptance -- You should, you could, you would -- Me, me, me syndrome -- To the point -- Word choice -- Paraphrase -- Empathy -- Observe -- Building rapport -- Listen up ... listen! -- Nonverbal communication -- Listen to learn -- Trust -- Let go -- Team confidence -- Advance jointly -- Support -- Problem solving -- Collaboration -- Adapting to ambiguous information -- Managing change -- Flexibility -- 100 percent commitment -- Concentration -- The right attitude -- Conflict resolution -- Feedback -- Be specific -- Leadership -- Motivation -- Delegation -- Create your environment -- Out of the box -- Maintain focus -- You are creative -- Generate new ideas -- Critical thinking -- Creative inspiration -- Share your story -- Present without scripting -- The power of questions -- Negotiation skills -- Persuade -- Customer service -- Think on your feet -- Drop inhibitions -- Self-awareness: identify emotions -- identify triggers -- Identify reactions -- Emotional self-control -- Adaptability -- Achievement -- Positive outlook -- Empathy and organizational awareness -- Influence -- Coaching and conflict management -- Inspirational leadership and teamwork -- Effective meetings -- Prioritizing -- The power of no -- Diversity -- Ethics -- The interviewing process -- Harassment -- Maintain the improv culture.
English
9780071768214 [paperback] 0071768211 [paperback]
2011008761
Employees--Training of.
Business communication.
Creative ability in business.
Problem solving.