Lauron, Carmelito S. Jr
Customer service notification device / Carmelito S. Lauron Jr., Rodolfo C. Cam II., Rhodem Lord R. Capilla. - Cebu City, Philippines : University of Cebu - Banilad c2012 - 110 pages : illustations, graphs, tables ;
Abstract: The system was develop in order to solve the problem of the delay in response of the Customer Service Representatives and to have a centralized control system that will lessen the delay of the response of the Customer Service Representatives. The system is composed of two parts, the transmitter and the receiver. First, is the device called transmitter. It is where the buttons of all the customers are connected and is being controlled by a Microcontroller as is responsible on which data and where the data is going. The second part is the device called receiver. It is composed of 3 hand held devices and 1 PC database. The 3 hand held devices monitors a specific group of counters to serve the group; while, the PC database serves as the master for all 3 hand held devices that can oversee all the activities.
English
Customer service. Service representative. Healthy relationship.
Customer service notification device / Carmelito S. Lauron Jr., Rodolfo C. Cam II., Rhodem Lord R. Capilla. - Cebu City, Philippines : University of Cebu - Banilad c2012 - 110 pages : illustations, graphs, tables ;
Abstract: The system was develop in order to solve the problem of the delay in response of the Customer Service Representatives and to have a centralized control system that will lessen the delay of the response of the Customer Service Representatives. The system is composed of two parts, the transmitter and the receiver. First, is the device called transmitter. It is where the buttons of all the customers are connected and is being controlled by a Microcontroller as is responsible on which data and where the data is going. The second part is the device called receiver. It is composed of 3 hand held devices and 1 PC database. The 3 hand held devices monitors a specific group of counters to serve the group; while, the PC database serves as the master for all 3 hand held devices that can oversee all the activities.
English
Customer service. Service representative. Healthy relationship.