Rura, Jenara Nicole
Experiences of travel agents in Cebu in handling customers complaints / Jenara Nicole Rura, Kristine Mae Belinia, Grant Justine Escano, Hannah Lehitimas and Charisse Cabanit. - Cebu City, Philippines : University of Cebu-Banilad, c2024. - iii, 346 pages : colored illustrations ;
Include references.
Travel agents are essential for seamless vacations, handling everything from flight bookings to transportation coordination and personalized tour itineraries. However, when issues arise, such as flight cancellations, accommodation problems, or dissatisfaction with tour packages, how these agents respond becomes paramount in maintaining customer satisfaction and overall travel experiences. This study explored the experiences of senior ravel agents in Cebu in handling customer complaints.
Adult
English
Experiences of the informants in handling customer complaints
Booking and reservation issues
Tour activity and destination-related problems
Experiences of travel agents in Cebu in handling customers complaints / Jenara Nicole Rura, Kristine Mae Belinia, Grant Justine Escano, Hannah Lehitimas and Charisse Cabanit. - Cebu City, Philippines : University of Cebu-Banilad, c2024. - iii, 346 pages : colored illustrations ;
Include references.
Travel agents are essential for seamless vacations, handling everything from flight bookings to transportation coordination and personalized tour itineraries. However, when issues arise, such as flight cancellations, accommodation problems, or dissatisfaction with tour packages, how these agents respond becomes paramount in maintaining customer satisfaction and overall travel experiences. This study explored the experiences of senior ravel agents in Cebu in handling customer complaints.
Adult
English
Experiences of the informants in handling customer complaints
Booking and reservation issues
Tour activity and destination-related problems