Lago, Elpedia Masan Marte,
Front office systems and procedures / Elpedia Masan Marte Lago, Jenette R. Lim. - Revised edition. - Manila : Mindshapers Co., Inc., c2024. - xxiv, 198 pages : illustrations (black and white) ;
Includes bibliographical references and index.
Contents: Chapter 1 Front office department -- Chapter 2 Reservation -- Chapter 3 Reception -- Chapter 4 Telephone exhange -- Chapter 5 Billing -- Chapter 6 Bell service -- Chapter 7 Business center.
This book is designed for all students of hospitality management to lead students to explore how front office is applied and important in hospitality industry. The books discuss the nature of front office theories, practices and procedure through exploration, affective understanding and critical and higher order thinking exercises while learning the different front office procedures and skills.
Adult
Text in English
9789719655732 [paperback]
Hotel management.
Hotel front desk personnel.
Front office systems and procedures / Elpedia Masan Marte Lago, Jenette R. Lim. - Revised edition. - Manila : Mindshapers Co., Inc., c2024. - xxiv, 198 pages : illustrations (black and white) ;
Includes bibliographical references and index.
Contents: Chapter 1 Front office department -- Chapter 2 Reservation -- Chapter 3 Reception -- Chapter 4 Telephone exhange -- Chapter 5 Billing -- Chapter 6 Bell service -- Chapter 7 Business center.
This book is designed for all students of hospitality management to lead students to explore how front office is applied and important in hospitality industry. The books discuss the nature of front office theories, practices and procedure through exploration, affective understanding and critical and higher order thinking exercises while learning the different front office procedures and skills.
Adult
Text in English
9789719655732 [paperback]
Hotel management.
Hotel front desk personnel.