A visual reference to guest service /
authored and edited by 3G E-Learning LLC, USA.
- 2nd edition.
- New York : 3G E-Learning LLC, c2023.
- 372 pages : color illustrations ;
Includes bibliographical references and index.
Contents: Chapter 1 Supervision of guest service -- Chapter 2 Customer feedback -- Chapter 3 Grooming and etiquette in hospitality -- Chapter 4 Guest complaint management -- Chapter 5 Customer retention -- Chapter 6 Lodging operations management -- Chapter 7 Guest experience in hotels -- Chapter 8 The guest service of beverages.
"This visual reference guide prepares students who want to work in hospitality area to meet and exceed guests' expectations through quality service that is evident in all of the operation, its people, and its plan. This guest service visual reference guide is for anyone who has contact with customers, whether face to face, over the phone or electronically. It is designed to help you manage your feelings and behavior while looking after your customers." --Provided by the publisher
Adult
Text in English
8404020680303 [paperback]
Hospitality industry--Customer services.
Includes bibliographical references and index.
Contents: Chapter 1 Supervision of guest service -- Chapter 2 Customer feedback -- Chapter 3 Grooming and etiquette in hospitality -- Chapter 4 Guest complaint management -- Chapter 5 Customer retention -- Chapter 6 Lodging operations management -- Chapter 7 Guest experience in hotels -- Chapter 8 The guest service of beverages.
"This visual reference guide prepares students who want to work in hospitality area to meet and exceed guests' expectations through quality service that is evident in all of the operation, its people, and its plan. This guest service visual reference guide is for anyone who has contact with customers, whether face to face, over the phone or electronically. It is designed to help you manage your feelings and behavior while looking after your customers." --Provided by the publisher
Adult
Text in English
8404020680303 [paperback]
Hospitality industry--Customer services.