Jimenez, John Matthew
Assessment on the products and service quality of majestic restaurant in Cebu City / John Matthew Jimenez, Kerge Jalalon, Rigore Salmorin, Joshua Tugnon. - Cebu City, Philippines : University of Cebu-Banilad, 2025. - xiii, 161 pages : color illustrations ; 28 cm
Includes bibliographical references.
Service quality is an essential factor driving customers' perception of the service quality environment. Since Chinese Restaurants focus on more than service quality, reliability, atmosphere of the restaurant, empathy of the staff, and responsiveness and assurance of the staff to satisfy the customers, this study aims to assess the service quality of a Chinese Restaurants based on customers' perception.
Adult
English
Service Quality.
Customer Perception.
Restaurant--Cebu.
Assessment on the products and service quality of majestic restaurant in Cebu City / John Matthew Jimenez, Kerge Jalalon, Rigore Salmorin, Joshua Tugnon. - Cebu City, Philippines : University of Cebu-Banilad, 2025. - xiii, 161 pages : color illustrations ; 28 cm
Includes bibliographical references.
Service quality is an essential factor driving customers' perception of the service quality environment. Since Chinese Restaurants focus on more than service quality, reliability, atmosphere of the restaurant, empathy of the staff, and responsiveness and assurance of the staff to satisfy the customers, this study aims to assess the service quality of a Chinese Restaurants based on customers' perception.
Adult
English
Service Quality.
Customer Perception.
Restaurant--Cebu.