Benjamin, Ben E., 1944-
Conversation transformation : recognize and overcome the 6 most destructive communication patterns / Ben Benjamin, Amy Yeager, Anita Simon. - New York : McGraw-Hill, c2012. - viii, 246 pages ; 23 cm.
Includes index.
Contents: 1 Can this conversation be saved? -- 2 Teaching an old brain new tricks -- 3 Polite fights -- 4 Clairvoyant readings -- 5 Catastrophe forecasts -- 6 Question traps -- 7 Gripe cycles -- 8 Blame games -- 9 SAVI "an all-purpose tool" to improve any conversation -- Afterword.
English
9780071769969 [paperback]
2011044772
Conversation.
Oral communication.
Conversation transformation : recognize and overcome the 6 most destructive communication patterns / Ben Benjamin, Amy Yeager, Anita Simon. - New York : McGraw-Hill, c2012. - viii, 246 pages ; 23 cm.
Includes index.
Contents: 1 Can this conversation be saved? -- 2 Teaching an old brain new tricks -- 3 Polite fights -- 4 Clairvoyant readings -- 5 Catastrophe forecasts -- 6 Question traps -- 7 Gripe cycles -- 8 Blame games -- 9 SAVI "an all-purpose tool" to improve any conversation -- Afterword.
English
9780071769969 [paperback]
2011044772
Conversation.
Oral communication.