Tesone, D. V.
Human resource management in the hospitality industry : a practitioner's perspective / Dana V. Tesone. - Upper Saddle River, New Jersey : PEARSON/Prentice Hall, c2005 - xiv, 241 pages : illustrations ; 26 cm.
Includes bibliographical references (pages 211-216) and index.
Contents: Chapter 1 Hospitality human resource management: an overview -- Chapter 2 HR dichotomy: do we serve the staff or the shareholders? -- Chapter 3 How the government got involved in our business -- Chapter 4 The legal environment -- Chapter 5 Employee relations and labor relations -- Chapter 6 Management ethics -- Chapter 7 Protecting employee rights -- Chapter 8 Recruitment and selection strategies -- Chapter 9 Training and development strategies -- Chapter 10 Employee retention strategies -- Chapter 11 Performance management systems -- Chapter 12 Communications strategies -- Chapter 13 Leadership strategies -- Chapter 14 Employee motivation -- Chapter 15 Putting it all together
English
0131100920 [hard bound]
2004006733
Hospitality industry--Personnel management.
Human resource management in the hospitality industry : a practitioner's perspective / Dana V. Tesone. - Upper Saddle River, New Jersey : PEARSON/Prentice Hall, c2005 - xiv, 241 pages : illustrations ; 26 cm.
Includes bibliographical references (pages 211-216) and index.
Contents: Chapter 1 Hospitality human resource management: an overview -- Chapter 2 HR dichotomy: do we serve the staff or the shareholders? -- Chapter 3 How the government got involved in our business -- Chapter 4 The legal environment -- Chapter 5 Employee relations and labor relations -- Chapter 6 Management ethics -- Chapter 7 Protecting employee rights -- Chapter 8 Recruitment and selection strategies -- Chapter 9 Training and development strategies -- Chapter 10 Employee retention strategies -- Chapter 11 Performance management systems -- Chapter 12 Communications strategies -- Chapter 13 Leadership strategies -- Chapter 14 Employee motivation -- Chapter 15 Putting it all together
English
0131100920 [hard bound]
2004006733
Hospitality industry--Personnel management.