Patterson, Kerry.
Crucial conversations : tools for talking when stakes are high / Kerry Patterson [and three others]. - Second edition. - New York : McGraw-Hill, c2012. - xviii, 244 pages :
Includes bibliographical references and index.
Contents: What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning
English
9780071289689 [newsprint] 9780071771320 [paperback]
2011026451
Interpersonal communication.
Interpersonal relations.
Crucial conversations : tools for talking when stakes are high / Kerry Patterson [and three others]. - Second edition. - New York : McGraw-Hill, c2012. - xviii, 244 pages :
Includes bibliographical references and index.
Contents: What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning
English
9780071289689 [newsprint] 9780071771320 [paperback]
2011026451
Interpersonal communication.
Interpersonal relations.