Sharma, Sandeep
Quality in hospitality services / Sandeep Sharma - New Delhi, India : Anmol Publications Pvt. Ltd., c2014 - vii, 288 pages
Includes bibliography and index
Contents: 1. Introduction -- 2. Service quality and effectiveness management -- 3. Customer value and service orientation -- 4. Quality satisfaction -- 5. Quality improvement management in hospitality -- 6. The idea of quality services -- 7. Methods of training programme
English
9788126161065 [hardbound]
2010936298
Hospitality industry--Management.
Hospitality industry--Customer services.
Quality in hospitality services / Sandeep Sharma - New Delhi, India : Anmol Publications Pvt. Ltd., c2014 - vii, 288 pages
Includes bibliography and index
Contents: 1. Introduction -- 2. Service quality and effectiveness management -- 3. Customer value and service orientation -- 4. Quality satisfaction -- 5. Quality improvement management in hospitality -- 6. The idea of quality services -- 7. Methods of training programme
English
9788126161065 [hardbound]
2010936298
Hospitality industry--Management.
Hospitality industry--Customer services.