Brinkman, Rick.
Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers / Rick Brinkman and Rick Kirschner. - New York : McGraw-Hill, c2006. - ix, 133 pages ; 24 cm.
Contents: Part one True love -- Part two Tough love
English
0071448020 [hadbound]
2006296199
Customer relations.
Customer services.
Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers / Rick Brinkman and Rick Kirschner. - New York : McGraw-Hill, c2006. - ix, 133 pages ; 24 cm.
Contents: Part one True love -- Part two Tough love
English
0071448020 [hadbound]
2006296199
Customer relations.
Customer services.