Evans, James R.
Total quality management / James R. Evans and William M. Lindsay. - Ninth edition - Andover : Cengage Learning, c2014. - xxi, 697 pages :
Includes bibliographical references and index.
Contents: Part 1 Principles of quality -- Part 2 Tools and techniques for quality -- Part 3 Beyond quality management: managing for performance excellence.
English
9789814633314 [newsprint]
Total quality management.
Total quality management / James R. Evans and William M. Lindsay. - Ninth edition - Andover : Cengage Learning, c2014. - xxi, 697 pages :
Includes bibliographical references and index.
Contents: Part 1 Principles of quality -- Part 2 Tools and techniques for quality -- Part 3 Beyond quality management: managing for performance excellence.
English
9789814633314 [newsprint]
Total quality management.