Becker, Hal B.
At your service : calamities, catastrophes and other curiosities of customer service / Hal Becker - New York : John Wiley & Sons, c1998 - xxi, 258 pages : illustrations ; 23 cm.
Includes index.
Contents: 1 I gotta write this book -- 2 Getting here and there -- 3 Discount heaven and hell -- 4 Gizmos and glitches -- 5 Room service -- 6 Retail headaches -- 7 Feed me! love me! -- 8 This is service -- 9 You can bank on it -- 10 Death and taxes -- 11 The finer things of life -- 12 Almost perfect -- 13 Your money's worth: ingredients of great customer service -- 14 Ten of the best companies -- 15 The future of customer service
English
0471255424 [paperback]
98016190
Customer services.
Customer relations.
At your service : calamities, catastrophes and other curiosities of customer service / Hal Becker - New York : John Wiley & Sons, c1998 - xxi, 258 pages : illustrations ; 23 cm.
Includes index.
Contents: 1 I gotta write this book -- 2 Getting here and there -- 3 Discount heaven and hell -- 4 Gizmos and glitches -- 5 Room service -- 6 Retail headaches -- 7 Feed me! love me! -- 8 This is service -- 9 You can bank on it -- 10 Death and taxes -- 11 The finer things of life -- 12 Almost perfect -- 13 Your money's worth: ingredients of great customer service -- 14 Ten of the best companies -- 15 The future of customer service
English
0471255424 [paperback]
98016190
Customer services.
Customer relations.