Gray, William S. 1936-
Hotel and motel management and operations / William S. Gray, Salvatore C. Liguori. - Fourth edition - Upper Saddle River, N.J. : PH/PTR, c2003. - xiv, 412 pages : illustration ;
Includes indexes.
Contents: 1 The history of the hospitality industry -- 2 Types of hotels -- 3 Corporate structures and concepts of operation -- 4 Feasibility determination -- 5 Hotel structure and staff -- 6 The human resources department -- 7 Reservation: System and operations -- 8 Sales and marketing -- 9 The front office -- 10 Food and beverage preparation and service -- 11 Telecommunications -- 12 Engineering -- 13 Housekeeping -- 14 Other departments and sources of income -- 15 Insurance -- 16 The organizations of accounting and the uniform system -- 17 Account receivable and city ledger -- 18 Income control -- 19 Food and beverage cost control -- 20 Payroll -- 21 Accounts payable -- 22 Credit -- 23 Others responsibilities of the accounting department -- 24 Franchising -- 25 Casinos -- 26 Health Spas -- 27 Trends in the industry.
English
9812470697 [newsprint]
2002002152
Hotel housekeeping--Management.
Hotel and motel management and operations / William S. Gray, Salvatore C. Liguori. - Fourth edition - Upper Saddle River, N.J. : PH/PTR, c2003. - xiv, 412 pages : illustration ;
Includes indexes.
Contents: 1 The history of the hospitality industry -- 2 Types of hotels -- 3 Corporate structures and concepts of operation -- 4 Feasibility determination -- 5 Hotel structure and staff -- 6 The human resources department -- 7 Reservation: System and operations -- 8 Sales and marketing -- 9 The front office -- 10 Food and beverage preparation and service -- 11 Telecommunications -- 12 Engineering -- 13 Housekeeping -- 14 Other departments and sources of income -- 15 Insurance -- 16 The organizations of accounting and the uniform system -- 17 Account receivable and city ledger -- 18 Income control -- 19 Food and beverage cost control -- 20 Payroll -- 21 Accounts payable -- 22 Credit -- 23 Others responsibilities of the accounting department -- 24 Franchising -- 25 Casinos -- 26 Health Spas -- 27 Trends in the industry.
English
9812470697 [newsprint]
2002002152
Hotel housekeeping--Management.