Zemke, Ron.
Coaching knock your socks off service / Ron Zemke & Kristin Anderson. - New York : AMACOM , c1997. - xxi, 148 pages : illustration ; 23 cm.
Includes bibliographical references.
Contents: 1 Thinking and acting like a coach -- 2 Skills of the knock your socks of service coach -- 3 "welcome to the team" coaching the new employee -- 4 "Nice job, charlene" coaching for high performance -- 5 "Can i help?" coaching on ther run -- 6 "Help! i'm stumped." Coaching the unsure employee -- "This could be tricky." coachin gfor difficulty -- 8 "Great opportunity, charlie!" coaching for special situatuions -- 9 The coach's nasty nine -- 10 "Can we walk?" peer coaching -- 11 Recommended resources.
English
0814479359 [paperback]
96034196
Customer services.
Supervision of employees.
Mentoring in business.
Employee motivation.
Employees--Counseling of.
Coaching knock your socks off service / Ron Zemke & Kristin Anderson. - New York : AMACOM , c1997. - xxi, 148 pages : illustration ; 23 cm.
Includes bibliographical references.
Contents: 1 Thinking and acting like a coach -- 2 Skills of the knock your socks of service coach -- 3 "welcome to the team" coaching the new employee -- 4 "Nice job, charlene" coaching for high performance -- 5 "Can i help?" coaching on ther run -- 6 "Help! i'm stumped." Coaching the unsure employee -- "This could be tricky." coachin gfor difficulty -- 8 "Great opportunity, charlie!" coaching for special situatuions -- 9 The coach's nasty nine -- 10 "Can we walk?" peer coaching -- 11 Recommended resources.
English
0814479359 [paperback]
96034196
Customer services.
Supervision of employees.
Mentoring in business.
Employee motivation.
Employees--Counseling of.