Andrews, Sudhir.
Hotel front office : a training manual / Sudhir Andrews. - Third edition. - New Delhi : McGraw Hill Education, c2013. - xxxv, 374 pages :
Includes glossary.
Contents: Introduction -- Part 1: Historical evolution -- 1. History of travel and tourism -- 2. History of lodging -- 3. History of international chain associations -- Part 2: Aspects of tourism -- 4. Purpose of travel -- 5. Role of tour operators and travel agents -- 6. Scope of tourism -- 7. Role of airlines -- 8. Multicultural awareness -- Part 3: Understanding a hotel -- 9. Types of lodgings -- 10. Hotel organisation -- 11. Differentiation of guests -- Part 4: 12. The front office organisation -- 13. Reservations -- 14. Reception -- 15. Uniformed services -- 16. Front office cashier -- 17. Night auditor -- Part 5: Guest services -- 18. Understanding guest service -- 19. Concierge services -- 20. Guest relations executive -- 21. Telecommunications.
English
9781259026935 [paperback]
Hotel front office : a training manual / Sudhir Andrews. - Third edition. - New Delhi : McGraw Hill Education, c2013. - xxxv, 374 pages :
Includes glossary.
Contents: Introduction -- Part 1: Historical evolution -- 1. History of travel and tourism -- 2. History of lodging -- 3. History of international chain associations -- Part 2: Aspects of tourism -- 4. Purpose of travel -- 5. Role of tour operators and travel agents -- 6. Scope of tourism -- 7. Role of airlines -- 8. Multicultural awareness -- Part 3: Understanding a hotel -- 9. Types of lodgings -- 10. Hotel organisation -- 11. Differentiation of guests -- Part 4: 12. The front office organisation -- 13. Reservations -- 14. Reception -- 15. Uniformed services -- 16. Front office cashier -- 17. Night auditor -- Part 5: Guest services -- 18. Understanding guest service -- 19. Concierge services -- 20. Guest relations executive -- 21. Telecommunications.
English
9781259026935 [paperback]