Sancianco, Herbert M.
Creating great customer service / Herbert M. Sancianco. - Mandaluyong City : Anvil Publishing, Inc., c2012. - xiii, 146 pages : illustrations ; 19 cm
Includes bibliographical references.
Contents: Customer service is a corporate way of life -- The contact points of customer service -- Causes and consequences of a bad customer service -- The customer is king: make the right moves -- Characteristics of great customer services -- The ambiance for a great customer experience -- Creating an excellent customer service program -- Quantifying business loss due to poor customer service -- Program continuity.
English
9789712725647 [newsprint]
Customer services.
Customer relations.
Customer relations--Management.
Creating great customer service / Herbert M. Sancianco. - Mandaluyong City : Anvil Publishing, Inc., c2012. - xiii, 146 pages : illustrations ; 19 cm
Includes bibliographical references.
Contents: Customer service is a corporate way of life -- The contact points of customer service -- Causes and consequences of a bad customer service -- The customer is king: make the right moves -- Characteristics of great customer services -- The ambiance for a great customer experience -- Creating an excellent customer service program -- Quantifying business loss due to poor customer service -- Program continuity.
English
9789712725647 [newsprint]
Customer services.
Customer relations.
Customer relations--Management.