Denton, D. Keith.
Horizontal management : beyond total customer satisfaction / by D. Keith Denton. - New York : Toronto : New York : Lexington Books ; Maxwell Macmillan Canada ; Maxwell Macmillan International, c1991. - x, 211 pages : illustration ; 25 cm.
Includes bibliographical references and index.
Contents: Part I Challenges -- Part II Serving the customer -- Part III Beyond customer satisfaction -- Part IV Creating a compeer culture.
English
0669269360 [hardbound] $24.95
91006845
Teams in the workplace.
Management--Employee participation.
Customer relations.
Horizontal management : beyond total customer satisfaction / by D. Keith Denton. - New York : Toronto : New York : Lexington Books ; Maxwell Macmillan Canada ; Maxwell Macmillan International, c1991. - x, 211 pages : illustration ; 25 cm.
Includes bibliographical references and index.
Contents: Part I Challenges -- Part II Serving the customer -- Part III Beyond customer satisfaction -- Part IV Creating a compeer culture.
English
0669269360 [hardbound] $24.95
91006845
Teams in the workplace.
Management--Employee participation.
Customer relations.