Pelletier, Ray. 1948-
It's all about service : how to lead your people to care for your customers / Ray Pelletier. - Hoboken, N.J. : John Wiley & Sons, Inc., c2005. - xxiv, 232 pages :
Includes index.
Contents: 1 It's all about trust -- 2 The power of vision crafting -- 3 Generating enthusiasm -- 4 No one whistles a symphony-it takes an orchestra to play it -- 5 Character -- 6 Conflict management -- 7 Competition -- 8 The art of coaching -- 9 Listening -- 10 Caring.
English
0471716758 [hardbound]
2004027960
Customer relations.
Interpersonal relations.
Leadership.
Teams in the workplace.
Employee empowerment.
It's all about service : how to lead your people to care for your customers / Ray Pelletier. - Hoboken, N.J. : John Wiley & Sons, Inc., c2005. - xxiv, 232 pages :
Includes index.
Contents: 1 It's all about trust -- 2 The power of vision crafting -- 3 Generating enthusiasm -- 4 No one whistles a symphony-it takes an orchestra to play it -- 5 Character -- 6 Conflict management -- 7 Competition -- 8 The art of coaching -- 9 Listening -- 10 Caring.
English
0471716758 [hardbound]
2004027960
Customer relations.
Interpersonal relations.
Leadership.
Teams in the workplace.
Employee empowerment.