Williams, Gerry.
Resolving issues / Gerry Williams. - First edition. - New Delhi : Infinity Books, c2005. - 118 pages : - Simple step by step series. .
Includes appendix.
Contents: 1 Victim or victor -- 2 The chemistry of fear -- 3 Fear management -- 4 Approaches to confrontation management -- 5 handling the difficult or irate customer -- 6 What if it doesn't work? dealing with possible threat -- 7 Conflict resolution -- 8 Impact factors -- 9 Options -- 10 Danger signs- possible assault imminent -- 11 Practicalities -- 12 What next?.
English
8179291006 [paperback]
resolving issues.
Resolving issues / Gerry Williams. - First edition. - New Delhi : Infinity Books, c2005. - 118 pages : - Simple step by step series. .
Includes appendix.
Contents: 1 Victim or victor -- 2 The chemistry of fear -- 3 Fear management -- 4 Approaches to confrontation management -- 5 handling the difficult or irate customer -- 6 What if it doesn't work? dealing with possible threat -- 7 Conflict resolution -- 8 Impact factors -- 9 Options -- 10 Danger signs- possible assault imminent -- 11 Practicalities -- 12 What next?.
English
8179291006 [paperback]
resolving issues.