Buchanan, Richard W.
When customers think we don't care : ending actions that self-destruct companies, customer service and jobs / Richard W. Buchanan. - Sydney : McGraw-Hill, c2002. - viii, 288 pages : illustration, portraits ;
"2nd ed. of The enemy within"--Cover.
Contents: Part 1 Turning cultures that can't into cultures that care -- Part 2 Straightening out marketing -- Part 3 Clearing out self-destructive barriers.
English
9780074709306 [paperback] 0074709305 [paperback]
Customer relations.
Consumer satisfaction.
Customer services.
Success in business.
When customers think we don't care : ending actions that self-destruct companies, customer service and jobs / Richard W. Buchanan. - Sydney : McGraw-Hill, c2002. - viii, 288 pages : illustration, portraits ;
"2nd ed. of The enemy within"--Cover.
Contents: Part 1 Turning cultures that can't into cultures that care -- Part 2 Straightening out marketing -- Part 3 Clearing out self-destructive barriers.
English
9780074709306 [paperback] 0074709305 [paperback]
Customer relations.
Consumer satisfaction.
Customer services.
Success in business.