| 000 -LEADER |
|---|
| fixed length control field |
03063cam a22004334a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
16681628 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200205110615.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
110307s2011 nyua 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2011008761 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780071768214 [paperback] |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0071768211 [paperback] |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
DLC |
| Transcribing agency |
DLC |
| Modifying agency |
YDX |
| -- |
BTCTA |
| -- |
YDXCP |
| -- |
BWX |
| -- |
CDX |
| -- |
DLC |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
pcc |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Edition number |
22 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Gee, Val., |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Business improv : |
| Remainder of title |
experiential learning exercises to train employees to handle every situation with success / |
| Statement of responsibility, etc |
Val Gee and Sarah Gee. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
New York : |
| Name of publisher, distributor, etc |
McGraw-Hill, |
| Date of publication, distribution, etc |
c2011. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
ix, 373 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
24 cm. |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type |
volume |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes index. |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Contents: Introduction -- "Yes, and" -- Listen to understand, not to respond -- Suspend judgments -- Be in the moment -- Loosen up -- Thank you -- Gratitude -- Buzzwords, acronyms, and jargon -- The interrupter -- Offering support -- Acceptance -- You should, you could, you would -- Me, me, me syndrome -- To the point -- Word choice -- Paraphrase -- Empathy -- Observe -- Building rapport -- Listen up ... listen! -- Nonverbal communication -- Listen to learn -- Trust -- Let go -- Team confidence -- Advance jointly -- Support -- Problem solving -- Collaboration -- Adapting to ambiguous information -- Managing change -- Flexibility -- 100 percent commitment -- Concentration -- The right attitude -- Conflict resolution -- Feedback -- Be specific -- Leadership -- Motivation -- Delegation -- Create your environment -- Out of the box -- Maintain focus -- You are creative -- Generate new ideas -- Critical thinking -- Creative inspiration -- Share your story -- Present without scripting -- The power of questions -- Negotiation skills -- Persuade -- Customer service -- Think on your feet -- Drop inhibitions -- Self-awareness: identify emotions -- identify triggers -- Identify reactions -- Emotional self-control -- Adaptability -- Achievement -- Positive outlook -- Empathy and organizational awareness -- Influence -- Coaching and conflict management -- Inspirational leadership and teamwork -- Effective meetings -- Prioritizing -- The power of no -- Diversity -- Ethics -- The interviewing process -- Harassment -- Maintain the improv culture. |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE |
|---|
| Deans/Chairperson |
|
| Department |
|
| Subject Category |
BSBA-Marketing Management |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
English |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Employees |
| General subdivision |
Training of. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Business communication. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Creative ability in business. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Problem solving. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Gee, Sarah. |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
|---|
| a |
7 |
| b |
cbc |
| c |
orignew |
| d |
1 |
| e |
ecip |
| f |
20 |
| g |
y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Type of record |
Book |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| Encoded by |
crislyn[new] |
| Date encoded |
10/02/2019 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| Encoded by |
Aillen[checked and edited] |
| Date encoded |
02/05/2020 |
