| 000 -LEADER |
|---|
| fixed length control field |
02404nam a22003377a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20230601152827.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
230601b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781984646781[paperback] |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
University of Cebu - Banilad |
| Transcribing agency |
University of Cebu - Banilad |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
3G E-learning LLC, |
| Relator term |
author and editor. |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Foundation course for customer service supervisor / |
| Statement of responsibility, etc |
3G E-learning LLC. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
New York, United States of America : |
| Name of publisher, distributor, etc |
3G E-learning LLC, |
| Date of publication, distribution, etc |
c2021. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xiv, 307pages : |
| Other physical details |
illustrations, tables, with cd. |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
content |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type |
volume |
| 500 ## - GENERAL NOTE |
|---|
| General note |
with cd. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references and index. |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Table of contents: Chapter 1 Basics of customer service -- Chapter 2 Understanding customer satisfaction -- Chapter 3 Relationship between customer service & satisfaction -- Chapter 4 Customer service department: role & tasks -- Chapter 5 Customer service goals -- Chapter 6 Role of the customer service manager -- Chapter 7 Customer-focused leadership. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
Summary: Customer service is as much about knowing yourself as it is the customer. A Customer Service Supervisor oversees, leads and trains a company's service staff. Customer Service Supervisor investigate and solve product and service complaints. Students need to know the process and techniques that build strong customer relationships, and that includes evaluating your own ability to manage the many interactions you have with others on a daily basis. Through a series of dynamic activities, demonstrations, role-plays, and discussions, you will learn and practice the skills involved in establishing a customer focus, determining customer expectations, communicating with customers, dealing with challenging customers, and evaluating customers service. The aim of the book is to determine the prominent factors that are important in delivering customer satisfaction. |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE |
|---|
| Purchase price |
₱ 4,275.00 |
| Deans/Chairperson |
Biore, Christopher |
| Department |
College of Business and Accountancy |
| Subject Category |
BSBA-Marketing Management |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
English |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer service. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Consumer satisfaction. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer experiences. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer support. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Type of record |
Reference (MAIN) |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| Encoded by |
Janna [new] |
| Date encoded |
06/01/2023 |
