| 000 -LEADER |
|---|
| fixed length control field |
02767nam a22003137a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20241126095943.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
241030b |||||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
University of Cebu-Banilad |
| Transcribing agency |
University of Cebu-Banilad |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Villamor, Maria Theresa A., |
| Relator term |
author. |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Service quality assessment of Chowking-Mandaue City branch / |
| Statement of responsibility, etc |
Maria Theresa A. Villamor, Marie Ann B. Golez, Ericka Faye C. Pino. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Cebu City, Philippines : |
| Name of publisher, distributor, etc |
University of Cebu-Banilad, |
| Date of publication, distribution, etc |
c2023. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
100 pages : |
| Other physical details |
illustration (black and white) ; |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type |
volume |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
Service quality is an essential factor in a fast-food restaurant industry, and it can create a positive customer experience. Fast-food restaurants not only focus on service quality but also on terms of facilities, staff, security, and safety to satisfy the customers. This study aimed to service quality assessment of the Chowking-Mandaue City Branch; this study utilized a descriptive survey research design method, and data gathering uses a survey questionnaire as the primary tool. This study was conducted in the Chowking- Mandaue City Branch. In analyzing the data, the researchers used the following statistical tools: simple percentage, weighted mean, and chi-square test of independence.<br/><br/>It involves one hundred ninety-six (196) randomly selected actual respondents. According to the study's findings, more customers were 24 to 29 years old (28.57%). The data showed that most respondents were female (58.16%). As for educational attainment, respondents were college graduates with bachelor's degrees (44.90%). Moreover, the service quality assessment of the Chowking-Mandaue City Branch was excellent in terms of facilities, staff, security, and safety. The results show no significant relationship between the profile of the respondents and the service quality assessment of the Chowking-Mandaue City Branch in terms of facilities, staff, security, and safety. The findings were used to develop a proposed action plan for the service quality assessment at the Chowking-Mandaue City Branch. In conclusion, to provide excellent service, it is essential to consider the facilities, staff, security, and safety of the establishment. <br/> |
| 521 ## - TARGET AUDIENCE NOTE |
|---|
| Target audience note |
Adult |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE |
|---|
| Deans/Chairperson |
Osorno, Rene |
| Department |
College of Hospitality Management |
| Subject Category |
Hospitality Management |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
Text in English |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Facilities |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Security and safety |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Survey questionnaire |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Golez, Marie Ann B., |
| Relator term |
author. |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Golez, Marie Ann B., |
| Relator term |
author. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Type of record |
Periodicals |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| Encoded by |
Roel [new] |
| Date encoded |
10/30/2024 |
