| 000 -LEADER |
|---|
| fixed length control field |
02713nam a22003257a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20241214100342.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
241030b |||||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
University of Cebu-Banilad |
| Transcribing agency |
University of Cebu-Banilad |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Lalican, Daisy Mae, |
| Relator term |
author. |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Customer satisfaction at Chowking Cyberzone in I.T Park, Cebu City / |
| Statement of responsibility, etc |
Daisy Mae Lalican, Jenelyn Basmayor, Cole Lynsh Enanoria, Stellamae Seloterio. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Cebu City, Philippines : |
| Name of publisher, distributor, etc |
University of Cebu-Banilad, |
| Date of publication, distribution, etc |
c2023. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
80 pages : |
| Other physical details |
illustration (black and white) ; |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type |
volume |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
Any business must prioritize customer satisfaction since it is essential to maintain a satisfied customer through high-quality goods and services. The quality of the product, service, and the locale are essential for the customers to be satisfied with the dining experience, especially in restaurants.<br/><br/>This research used a descriptive correlational study that utilized a researcher- made survey questionnaire given out to five hundred eighty-eight (588) respondents, to which the data gathered was treated using frequency count, simple percentage, the weighted mean, and the Chi-square test of independence. The study was conducted inChowking Cyberzone at I.T. Park, Cebu City.<br/><br/>The study's respondents were in the age range of 26 years and above, and the majority were female college graduates. Results showed that the customer's level of satisfaction was highly satisfied in terms of product, service, and ambiance on both weekdays and weekends, as well as on the combined total for both weekdays and weekends. Furthermore, there is a significant relationship between the profile of the respondents and their answers regarding their satisfaction at Chowking Cyberzone in I.T Park, Cebu City. The study also found that the food or product is fresh, and the service and ambiance are well-appreciated by customers. It shows that Chowking was able to meet the customers' expectations, and the results of this study will guide the establishment in sustaining the satisfaction of the customers who will dine in the establishment. <br/> |
| 521 ## - TARGET AUDIENCE NOTE |
|---|
| Target audience note |
Adult |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE |
|---|
| Deans/Chairperson |
Osorno, Rene |
| Department |
College of Hospitality Management |
| Subject Category |
Hospitality Management |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
Text in English |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Hospitality management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer satisfaction |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Product |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Basmayor, Jenelyn, |
| Relator term |
author. |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Enanoria, Cole Lynsh, |
| Relator term |
author. |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Seloterio, Stellamae, |
| Relator term |
author. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Type of record |
Periodicals |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| Encoded by |
Roel [new] |
| Date encoded |
10/30/2024 |
