| 000 -LEADER |
|---|
| fixed length control field |
02279nam a22003617a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20250412102709.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
250402b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9786214182800 [paperback] |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
University of Cebu-Banilad |
| Transcribing agency |
University of Cebu-Banilad |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Buslon, Van Mari, |
| Relator term |
author. |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Quality service management in tourism and hospitality / |
| Statement of responsibility, etc |
Van Mari Buslon, Rene D. Osorno, Grayfield T. Bajao. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Quezon City : |
| Name of publisher, distributor, etc |
Wiseman's Books Trading, Inc., |
| Date of publication, distribution, etc |
c2023. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
v, 124 pages : |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type |
volume |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references. |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Contents: Chapter I: Introduction to quality service management in tourism and hospitality -- Chapter II: Guestology -- Chapter III: Quality service management strategies for tourism and hospitality -- Chapter IV: Service setting for the guest experience -- Chapter V: Staffing for service in tourism and hospitality -- VI: Designing and managing service in tourism and hospitality industry -- Chapter VII: Strategies for managing demand and capacity -- Chapter VIII: Value co-creation of quality service -- Chapter IX: Service failure and recovering in tourism and hospitality -- Chapter X: Service excellence and leadership. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
"The main purpose of this manual is to prepare students with comprehensive knowledge about the Quality Service Management in Tourism and Hospitality. The resource material covers the concept principles and strategies pertinent to the management of quality service in tourism and hospitality industry." -- Preface of the book. |
| 521 ## - TARGET AUDIENCE NOTE |
|---|
| Target audience note |
Adult |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE |
|---|
| Deans/Chairperson |
Lopez, Edilyn |
| Department |
College of Tourism Management |
| Subject Category |
Tourism |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
Text in English |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Tourism |
| Form subdivision |
Handbooks, manuals, etc. |
| General subdivision |
Study and teaching (Higher) |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Hospitality |
| Form subdivision |
Handbooks, manuals, etc. |
| General subdivision |
Study and teaching (Higher) |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Service industries |
| Form subdivision |
Handbooks, manuals, etc. |
| General subdivision |
Management |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Osorno, Rene D., |
| Relator term |
author. |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Bajao, Grayfield T., |
| Relator term |
author. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Type of record |
Book |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| Encoded by |
adryann[new] |
| Date encoded |
04/02/2025 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| Encoded by |
Janna [edited] |
| Date encoded |
02/12/2025 |
