| 000 -LEADER |
|---|
| fixed length control field |
03677nam a22003017a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20250410113818.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
250408b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9788119365609 [hardbound] |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
University of Cebu-Banilad |
| Transcribing agency |
University of Cebu-Banilad |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Hotel operations management / |
| Statement of responsibility, etc |
Editor, Benita Carvalho. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
New Delhi : |
| Name of publisher, distributor, etc |
Discovery Publishing House, |
| Date of publication, distribution, etc |
c2024. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
266 pages : |
| Other physical details |
illustrations (black and white) ; |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type |
volume |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references and index. |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Chapter 1 Research on outsourcing by hotel firms: current state and future directions -- Chapter 2 Determinants of vulnerability of the hotel facilities towards insecurity by star rating: a comparative study between Nairobi and Mombasa countries, Kenya -- Chapter 3 Examining the impact of frontline service robots service competence on hotel frontline employees from a collaboration perspective -- Chapter 4 Exploiting service design in service quality: escorting the customer's experimental value in the journey of a star-rated hotel -- Chapter 5 Crisis management strategy for recovery of small and medium hotels after the COVID-19 pandemic in Thailand -- Chapter 6 Impacts of COVID-19 pandemic to the hotels of Tabuk Kalinga -- Chapter 7 What tourism want, a sustainable paradise -- Chapter 8 Moderating effect of industry forces on entrepreneurial orientation of small hotels business performance in Ghana -- Chapter 9 The effect of sustainable human resource management practices on customer satisfaction, service quality, and institutional performance in hotel business -- Chapter 10 A conceptual framework proposal regarding the engagement of hotels in the modern fight against unsustainable food practices --Chapter 11 Assessment of usage of information systems on personal training management of hotel industry in Fiji: an exploratory study -- Chapter 12 Impact of tourism satisfaction and service quality on destination approach concerning China Resort Hotels. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
"To excel in the hotel industry, effective management is crucial. A hotel's management team, equipped with a clear mission, vision, and goals, must establish a dedicated policy focused on improving service quality. This involves implementing structural programs aimed at enhancing the quality of hotel services, which have emerged as significant factors in the hotel business. By designing, introducing, and monitoring such programs, hotel management can positively impact customer satisfaction, staff morale, competitiveness, market position, cost optimization, and the overall reputation and value of the hotel in the tourism market.The primary objective of this book is to present a systematic approach to measuring, tracking, monitoring, and continuously improving service efficiency, availability, and quality within the operational context of the hospitality industry. As new markets emerge and competitive landscapes evolve, service organizations are compelled to take the process of tracking, monitoring, and improving operational and organizational performance seriously. This is particularly important to meet the growing challenges posed by customers in today's dynamic business environment." --Provided by the publisher |
| 521 ## - TARGET AUDIENCE NOTE |
|---|
| Target audience note |
Adult |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE |
|---|
| Deans/Chairperson |
Lopez, Edilyn |
| Department |
College of Tourism Management |
| Subject Category |
Tourism |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
Text in English |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Hotel management. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Type of record |
Book |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| Encoded by |
adryann[new] |
| Date encoded |
04/08/2025 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| Encoded by |
Janna [edited] |
| Date encoded |
04/10/2025 |
