| 000 -LEADER |
|---|
| fixed length control field |
02648nam a22003497a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20250604091738.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
250528b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9786210403794 [newsprint] |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
University of Cebu-Banilad |
| Transcribing agency |
University of Cebu-Banilad |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Cornell, Daryl Ace V., |
| Relator term |
author. |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Quality service management in tourism and hospitality / |
| Statement of responsibility, etc |
Daryl Ace V. Cornell, Ronald G. Manzano, Reil G. Cruz. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
First edition. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Manila, Philippines : |
| Name of publisher, distributor, etc |
Rex Book Store, Inc., |
| Date of publication, distribution, etc |
c2020. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
vi, 165 pages : |
| Other physical details |
illustrations (black and white) ; |
| Dimensions |
26 cm. |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type |
volume |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references and index. |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Chapter 1: Introduction to quality service management in tourism and hospitality -- Chapter 2: Guestology -- Chapter 3: Strategies for quality service in tourism and hospitality -- Chapter 4: The guest and the service setting -- Chapter 5: Service staffing in tourism and hospitality industry -- Chapter 6: Designing and managing service -- Chapter 7: Balancing demand and productive capacity for quality service -- Chapter 8 Co-creation of quality service -- Chapter 9: Service failures and service recovery -- Chapter 10: Service excellence and leadership. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
"This textbook came into being as a response to the need of having a textbook specific to the course Quality Service Management under the Hospitality and Tourism Management programs. The authors determined that in order for students to have a unified understanding and appreciation of the concepts and principles of service quality and excellence, they must have access to a resource material that covers exactly what is required in the syllabus of the course. The authors provided cases that would present an actual application of topics in every chapter of this textbook. To foster enhanced learning, guide questions for further discussions are provided. Activities and experiential exercises are also suggested at the end of each chapter to allow the students to have an actual and firsthand understanding of the topics discussed." --Preface |
| 521 ## - TARGET AUDIENCE NOTE |
|---|
| Target audience note |
Adult |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE |
|---|
| Source of acquisition |
Purchased |
| Deans/Chairperson |
Lopez, Edilyn |
| Department |
College of Tourism Management |
| Subject Category |
Tourism |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
Text in English |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Tourism |
| General subdivision |
Management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Hospitality industry |
| General subdivision |
Management |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Manzano, Ronald G., |
| Relator term |
author. |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Cruz, Reil G., |
| Relator term |
author. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Type of record |
Book |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| Encoded by |
Janna [new] |
| Date encoded |
05/28/2025 |
