| 000 -LEADER |
|---|
| fixed length control field |
02289nam a22003017a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20250905143359.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
250905s2022 nyua|||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781647283971 [paperback] |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
University of Cebu-Banilad |
| Transcribing agency |
University of Cebu-Banilad |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Gilbert, Natalie |
| Relator term |
author. |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Hotel front office management / |
| Statement of responsibility, etc |
Natalie Gilbert. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
New York : |
| Name of publisher, distributor, etc |
Willford Press, |
| Date of publication, distribution, etc |
c2022. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
viii, 229 pages : |
| Other physical details |
color illustrations ; |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type |
volume |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references and index. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Chapter 1 Introduction to hospitality industry -- Chapter 2 Front office: functions and organizational structure -- Chapter 3 Front office: operations and management -- Chapter 4 Front office coordination and communication -- Chapter 5 Services of front desk -- Chapter 6 Front office accounting -- Chapter 7 Revenue management in hotels |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
The front office of a hotel is its communication hub which is used by the customers to solve their queries, complaints and problems. Most of the front offices are situated near the entrance of the hotel. They play a major role in building a positive image of the organization in front of the guests. Their key objective is to generate revenue by selling hotel rooms through systematic reservation methods. Some of the other responsibilities of front offices include cross selling and upselling of hotel products to increase the net profit. The important software related to hotel front office are property management systems, accounting systems and hotel computer systems. The topics included in this book on front office management are of utmost significance and bound to provide incredible insights to readers. It is compiled in such a manner, that it will provide in-depth knowledge about the theory and practice of this field. This textbook will serve as a valuable source of knowledge for those interested in this field. |
| 521 ## - TARGET AUDIENCE NOTE |
|---|
| Target audience note |
Adult |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE |
|---|
| Department |
College of Tourism Management |
| Subject Category |
Tourism |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
English |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Hotel management. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Type of record |
Book |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| Encoded by |
adryann[new] |
| Date encoded |
09/05/2025 |
