| 000 -LEADER |
|---|
| fixed length control field |
04188nam a22004217a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20251201112554.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
251020b |||||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
Universiyt of Cebu-Banilad |
| Transcribing agency |
Universiyt of Cebu-Banilad |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Visitacion, Annaliza, |
| Relator term |
author. |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
The experience of cahiers at selected Chowking restaurant / |
| Statement of responsibility, etc |
Annaliza Visitacion, Kristhel Kate Jabas, Christine Cornelio, Danika Kaye Lua, and Romeo Jared Rollan. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Cebu City, Philippines : |
| Name of publisher, distributor, etc |
University of Cebu-Banilad, |
| Date of publication, distribution, etc |
c2025. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xii, 163 pages : |
| Other physical details |
colored illustrations ; |
| Dimensions |
11 cm. |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmeadiated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type |
volume |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
"This study explores the experiences of cashiers at selected Chowking branches in Cebu, with a focus on the operational challenges they face in order-taking, payment processing, and order releasing. Cashiers play a crucial role in the fast food industry, yet limited research has been conducted on their daily work experiences and the strategies they use to overcome routine challenges. This study aims to address this gap by providing insights into how cashiers manage the demands of their roles and contribute to the overall efficiency of restaurant operations.<br/>A qualitative research design was employed, using in-depth interviews with cashiers from four selected Chowking branches: Mango, Fuente, CityMall Consolation, and Jones. Participants were selected through purposive sampling to ensure relevance and firsthand experience. The interview guide developed by the researchers served as the main tool for data collection. Ethical protocols were strictly followed, including informed consent, confidentiality, and approval from the University of Cebu-Banilad Campus Ethics Review Board. Interview data were recorded, transcribed, and analyzed using thematic analysis to identify recurring themes and patterns related to the participants' work experiences. <br/>The emerging themes for the experiences of cashiers in selected chowking fast food restaurant are Developing Competence and Confidence Through Task Repetition: Customer Ordering Duration During Menu Selection; Order Changes Leading to Order Voids, and Handling Senior Customers: The Need for Patience and Understanding, Transaction Processing Errors, Misunderstanding of Senior Citizen and PWD Entry Discount, Order Mistakes and Miscommunicaton with the Kitchen, Customer Demands and Follow-Ups. The themes created for the informations strategies in addressing the challenges are Improving Service Time woth Suggestive Selling, Reducing Order Errors through Order Confirmation, Strategic Practices for Ensuring Transaction Accuracy, Compliance to Established Protocols for Problem Resolution, Emotional Regualtion and Cognitive Strategies for Managing Workplace STress, Ensuring Accurate Communication with the Kitchen, Ensuring Accuracy of Orders and Teamwork, Handling Customer Demands and Follow Ups. Thus, this research contributes to a deeper understanding of the different experiences and strategies that guide cashiers in navigating the complexities of their role, offering valuable insights into the operational dynamics of customer service, and highlighting the importance of adaptability, efficiency, and innovation in meeting the evolving demands of the service industry." --Abstract |
| 521 ## - TARGET AUDIENCE NOTE |
|---|
| Target audience note |
Adult |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE |
|---|
| Deans/Chairperson |
Biore, Christopher |
| Department |
College of Business and Accountancy |
| Subject Category |
Business / Management |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
Text in English |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Cashier experiences. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Fast food operations. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Chowking |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Order taking. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Payment processing. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Order processing. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Operational challenges. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer service. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Case study research design |
| Geographic subdivision |
Cebu. |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Jabas, Kristhel Kate, |
| Relator term |
author. |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Cornelio, Christine, |
| Relator term |
author. |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Lua, Danika Kaye, |
| Relator term |
author. |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Rollan, Romeo Jared, |
| Relator term |
author. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Type of record |
Thesis |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| Encoded by |
Leslie [new] |
| Date encoded |
10/20/2025 |
