| 000 -LEADER |
|---|
| fixed length control field |
03926nam a22003737a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20251201105130.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
251021b |||||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
University of Cebu-Banilad |
| Transcribing agency |
University of Cebu-Banilad |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Bontilao, Francis Nica P., |
| Relator term |
author. |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
What's with BPO: |
| Remainder of title |
determining the factors influencing BPO employees to work and stay in the business process outsourcing industry in Cebu City / |
| Statement of responsibility, etc |
Francis Nica P. Bontilao, Jessie D. Nepangue, Bernadette M. Epile, and Justyn A. Agbay. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Cebu City, Philippines : |
| Name of publisher, distributor, etc |
University of Cebu-Banilad, |
| Date of publication, distribution, etc |
c2025. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xiii, 123 pages : |
| Other physical details |
colored illustrations ; |
| Dimensions |
11 cm. |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmeadiated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type |
volume |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
"Employee retention in the BPO company is the practice of keeping employees long-term to minimize turnover. It is crucial for ensuring consistent service quality, reducing hiring and training costs, and maintaining productivity, as frequent turnover can disrupt operations and customer satisfaction. Anchored mainly on the Two-Factor Theory of Motivation and supported by Equity Theory, this study determined the factors influencing BPO employees to work and stay in the Business Process Outsourcing company in Cebu City, aiming to serve as the basis in formulating an employee retention model. <br/>The research design utilized in this study is a descriptive correlational survey. As a way of gathering data, this study employs a researcher-made questionnaire seeking to answer queries about the profle of the BPO employees and the factors that influenced them in staying and working in the Business Process Outsourcing company. A face-to-face survey was conducted among the BPO employees in a selected BPO company in Cebu City. The BPO employees were chosen in a convenience sampling technique. The data were then treated using frequency count, simple percentage, weighted mean, and Chi-Square Test of Independence. The research followed the ethical principles of respect for beneficence, nonmaleficence, justice, and autonomy.<br/>The findings show that majority of the BPO employees is under the age 24-27. Moreover, these employees are commonly males and are graduate with the Bachelor of Science in education and works in the company for almost 2-3 years. Furthermore, the compensation and benefits, working condition, and career development opportunities highly influenced BPO employees to work and stay in the company. This study concludes that there is significant relationship between the respondents' profile and the factors influencing their decision to work and stay in the business process outsourcing company [BPO]. The proposed employee retention model can help BPO companies develop strategies to enhance employee satisfaction, reduce turnover, and support career growth. By implementing this employee retention model, companies can take targeted actions to improve workforce stability, boost overall performance, and achieve long-term organizational goals. The researchers recommend adopting and implementing this plan by the BPO companies to thrive and complete in the competitive market." --Abstract |
| 521 ## - TARGET AUDIENCE NOTE |
|---|
| Target audience note |
Adult |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE |
|---|
| Deans/Chairperson |
Biore, Christopher |
| Department |
College of Business and Accountancy |
| Subject Category |
Business / Management |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
Text in English |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Employee retention. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
BPO Companies. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Compensation and benefits. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Working conditions. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Career development opportunities. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Descriptive correlational-survey research |
| Geographic subdivision |
Cebu City, Philippines. |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Nepangue, Jessie D., |
| Relator term |
author. |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Epile, Bernadeth M., |
| Relator term |
author. |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Agbay, Justyn A., |
| Relator term |
author. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Type of record |
Thesis |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| Encoded by |
Leslie [new] |
| Date encoded |
10/21/2025 |
