| 000 -LEADER |
|---|
| fixed length control field |
02539nam a22002897a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20260407085405.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
260319b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9798856753416 [paperback] |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
University of Cebu-Banilad |
| Transcribing agency |
University of Cebu-Banilad |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Jimenez, Elizabeth, |
| Relator term |
author. |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Total quality management / |
| Statement of responsibility, etc |
by Elizabeth Jimenez. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Chambersburg, PA : |
| Name of publisher, distributor, etc |
Lightning Source LLC, |
| Date of publication, distribution, etc |
c2023. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
ix, 298 pages : |
| Other physical details |
illustrations (black and white) ; |
| Dimensions |
26 cm. |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type |
volume |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Chapter 1: Introduction to total quality management — Chapter 2: The foundation of quality — Chapter 3: Key Principles of TQM — Chapter 4: Quality and customer satisfaction — Chapter 5: Leadership and commitment in TQM — Chapter 6: TQM and organizational culture — Chapter 7: Tools and techniques for quality management — Chapter 8: Problem-solving techniques in TQM — Chapter 9: Quality planning and management — Chapter 10: Process management and improvement — Chapter 11: Statistical quality control — Chapter 12: Total productive maintenance (TPM) — Chapter 13: Six sigma and TQM — Chapter 14 - Lean principles and TQM — Chapter 15: Quality systems and standards — Chapter 16:Supplier quality management — Chapter 17: Quality in the service sector — Chapter 18: Training and education in TQM — Chapter 19: Performance measurement in TQM — Chapter 20: Future trends in TQM. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
"Total Quality Management (TQM) is a management philosophy and approach focused on improving the quality and performance of an organization by involving all employees in continuous improvement efforts. TQM emphasizes meeting customer needs and expectations, eliminating defects, reducing waste, and promoting a culture of excellence. It involves systematic processes, data-driven decision making, and employee empowerment to achieve long-term success and customer satisfaction. By integrating quality principles across all levels and functions, TQM aims to create an environment where everyone is committed to delivering exceptional products, services, and experiences." —Provided by the publisher |
| 521 ## - TARGET AUDIENCE NOTE |
|---|
| Target audience note |
Adult |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE |
|---|
| Source of acquisition |
Purchased |
| Deans/Chairperson |
Lopez, Edilyn |
| Department |
College of Tourism Management |
| Subject Category |
Tourism |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
Text in English |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Tourism. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Type of record |
Book |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| Encoded by |
Rayne [new] |
| Date encoded |
03/19/2026 |
