| 000 -LEADER |
|---|
| fixed length control field |
02085cam a22003618i 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
18503128 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20160804165019.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
150223s2017 mau 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2015006437 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781494943646 [paperback] |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0134080211 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
University of Cebu-Banilad |
| Transcribing agency |
University of Cebu-Banilad |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
pcc |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Edition number |
23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Casado, Matt A. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Front office management : |
| Remainder of title |
in hospitality lodging operations / |
| Statement of responsibility, etc |
Matt A. Casado. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
[no place of publication] : |
| Name of publisher, distributor, etc |
[no name of publisher], |
| Date of publication, distribution, etc |
c2014. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xix, 401 pages : |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type |
volume |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes glossary and index. |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Contents: Part 1: Introduction to front office management -- Chapter 1: The front office manager in hospitality lodging operations -- Chapter 2: Design of the front office department -- Chapter 3: Front office technology -- Part 2: Professional aspects of front office management -- Chapter 4: Effective communication at the front office -- Chapter 5: The front office and customer service -- Chapter 6: Front office human resource management -- Part 3: Rooms rates and reservations -- Chapter 8: Selling on the job -- Chapter 9: The reservation process -- Part 4: Front office operations -- Chapter 10: Registration and guest accounting -- Chapter 11: The night audit -- Chapter 12: Guest check-out -- Part 5: Front office financial controls, security and job-seeking strategies -- Chapter 13: Operational controls -- Chapter 14: Guest security and safety -- Chapter 15: The front office as an initial stage in a hospitality career. |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE |
|---|
| Deans/Chairperson |
|
| Department |
|
| Subject Category |
Tourism |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
English |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
|---|
| a |
7 |
| b |
cbc |
| c |
orignew |
| d |
1 |
| e |
ecip |
| f |
20 |
| g |
y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Type of record |
Book |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| Encoded by |
jesstony [new] |
| Date encoded |
08/01/2016 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| Encoded by |
Aillen[checked] |
| Date encoded |
08/04/2016 |
