| 000 -LEADER |
|---|
| fixed length control field |
02999cam a2200409 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
17076963 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20170104181854.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
111209s2012 enk 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2011050142 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780273751939 [hardbound : photocopy] |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
DLC |
| Transcribing agency |
DLC |
| Modifying agency |
DLC |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
pcc |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Edition number |
23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Taylor, Shirley |
| Titles and other words associated with a name |
Cert. Ed. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Model business letters, emails and other business documents : |
| Remainder of title |
part 1 - 4, pages 1 - 233 / |
| Statement of responsibility, etc |
Shirley Taylor |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
Seventh edition |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Harlow, England ; |
| Name of publisher, distributor, etc |
Pearson, |
| Date of publication, distribution, etc |
c2012 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xiv, 1-233 pages : |
| Other physical details |
illustrations ; |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type |
volume |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes index |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Contents: About the author -- Publisher acknowledgement -- Preface to the first edition by Leonard Gastside -- Preface to the seventh edition by Shirley Taylor -- Introduction -- Part 1 Communication: An overview -- 1. The importance of building relationship - both orally and in writing -- 2. Sentence construction matters -- Part 2 Business writing basics -- 3. 21st century business languages -- 4. Structuring messages logically -- Presentation matters -- Part 3 Electronic communications -- 6. Email etiquette -- 7. Writing online : websites, blogs and social networking -- Customers care online -- Part 4 Routine business transactions -- 9. Enquiries and replies -- 10. Quotations, estimates and tenders -- 11. Orders and their fulfilment -- 12. Invoicing and settlement of accounts -- 13. Letters requesting payment -- 14. Credit and status enquiries -- 15. A typical business transaction (correspondence and documents) -- Part 5 General business correspondence -- 16. Internal correspondence -- 17. Secretarial and administrative correspondence -- 18. Meeting documentation -- 19. Personnel -- 20. Reports and proposal -- Part 6 Creative and persuasive documents -- 21. Complaints and adjustments -- 22. Goodwill messages -- 23. Notices, advertisement, information sheets and handouts -- 24. Circulars -- 25. Sales letters and voluntary offers -- 26. Publicity materials -- 27. Business plans -- Includes appendices |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE |
|---|
| Source of acquisition |
Photocopy |
| Deans/Chairperson |
|
| Department |
|
| Subject Category |
BSBA-Human Resouce Development Management |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE |
|---|
| Source of acquisition |
Photocopy |
| Deans/Chairperson |
|
| Department |
|
| Subject Category |
BSBA-Human Resouce Development Management |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE |
|---|
| Source of acquisition |
Photocopy |
| Deans/Chairperson |
|
| Department |
|
| Subject Category |
BSBA-Human Resouce Development Management |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
English |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Commercial correspondence |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Business writing |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Letter writing |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
|---|
| a |
7 |
| b |
cbc |
| c |
orignew |
| d |
1 |
| e |
ecip |
| f |
20 |
| g |
y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Type of record |
Reserved (MAIN) |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| Encoded by |
jesstony [new] |
| Date encoded |
07/11/2014 |
