| 000 -LEADER |
|---|
| fixed length control field |
01724nam a22003017a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
12687295 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20160927111156.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
160825b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9679959473 [paperback] |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
University of Cebu-Banilad |
| Transcribing agency |
University of Cebu-Banilad |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Kearney, Elizabeth I. |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Everyone is a customer / |
| Statement of responsibility, etc |
Elizabeth I. Kearney and Michale J. Bandley. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Malaysia : |
| Name of publisher, distributor, etc |
Golden Books Centre., |
| Date of publication, distribution, etc |
c1990. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
vi, 231 pages : |
| Dimensions |
25 cm |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type |
volume |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Contents: 1. Why everyone's a customer -- 2. The customer revolt -- 3. Put yourself in the customer's shoes -- 4. Why everyone's a salesperson -- 5. Your attitude makes the differences -- 6. How your self esteem affects the sale -- 7. Telephone persuasion -- 8. Listen to the customer -- 9. Words aren't enough -- 10. Games customers play -- 11. Dealing with anger -- 12. Strategies of negotiation -- 13. A creative approach to customer relations -- 14. Packaging makes a statement -- 15. Stress and the customer -- 16. Customers: today and yesterday -- 17. Management makes a difference in customer relations -- 18. The right staff makes the differences -- 19. Tips from the front line -- 20. Modeling for success -- 21. Service success models -- 22. Insider anecdotes. |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE |
|---|
| Deans/Chairperson |
|
| Department |
|
| Subject Category |
BSBA-Marketing Management |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
English |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer relations. |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Bandley, Michale J. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Type of record |
Book |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| Encoded by |
Jia[new] |
| Date encoded |
08/25/2016 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| Encoded by |
Aillen[checked] |
| Date encoded |
09/27/2016 |
