University of Cebu-Banilad Library

Customer service in travel & tourism / authored and edited by 3G E-Learning LLC.

By: 3G E-Learning LLCMaterial type: TextTextPublisher: New York, N.Y. : 3G E-learning LLC, c2019Description: vi, 280 pages : illustrations [some colors] ; 1 DVDContent type: text Media type: unmediated Carrier type: volumeISBN: 9781984624703 [paperback]Other title: Customer service in travel and tourismSubject(s): Hospitality industry -- Customer services | Tourism -- Customer services
Contents:
Contents: Chapter 1 Introduction to customer service -- Chapter 2 The financial and behavioral impacts of customer service -- Chapter 3 Consumer behavior process to tourism -- Chapter 4 Developing and maintaining a service culture -- Chapter 5 Managing service encounters -- Chapter 6 Market.
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Item type Current location Call number Status Date due Barcode
Book Book
647.94068 C96 2019 (Browse shelf) Available 3UCBL000025666

with DVD.

Includes bibliographical references and index.

Contents: Chapter 1 Introduction to customer service -- Chapter 2 The financial and behavioral impacts of customer service -- Chapter 3 Consumer behavior process to tourism -- Chapter 4 Developing and maintaining a service culture -- Chapter 5 Managing service encounters -- Chapter 6 Market.

HRM

English

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