Hospitality : a new dawn in sustainability & service / Chris Sheppardson.
Material type:
TextPublisher: New York, NY : Business Expert Press, c2021Edition: First editionDescription: xxx, 156 pages : 23 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9781953349729 [paperback]Subject(s): Hospitality industry -- Management | Hospitality industry -- Environmental aspects | Sustainable development | SustainabilityDDC classification: 647.94068 Sh49 2021 | Item type | Current location | Call number | Status | Date due | Barcode |
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Book
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College Library | 647.94068 Sh49 2021 (Browse shelf) | Available | 3UCBL000026504 |
Includes bibliographical references and index.
Contents: Chapter 1. How economic sustainability lost its way -- Chapter 2. Sustainable business -- Chapter 3. Social renewal -- Chapter 4. Cultural sustainability -- Chapter 5. Change to the work place -- Chapter 6. Sustainability through food -- Chapter 7. The cousins : sustainability and service -- Chapter 8. Nothing is more important than trust and relationships -- Chapter 9. An industry of hope and optimism, one which can break barriers -- Chapter 10. Service is purpose.
Summary: This book is an introduction to one of the fast developing core pillars in all business, sustainability, as well as how it is tied into the concept of service. Much has changed during the Covid-19 pandemic and we are seeing companies redefine their value propositions with leaders, once again, returning to core basics and beginning to lead through strong pillars. The new emerging generations are demanding and expecting more. The bar has been raised and the challenge for all leaders is to meet this. There are new leaders emerging with strong visions of the future. As difficult as 2020 has been, we could well be sitting on the brink of a new age in both sustainability and in service. Out of the dark times could come a lot of good but it will require new styles of leadership to what has be seen over the last 20 years.
Rene Osorno HRM and Tourism HRM
English
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