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Front office systems and procedures / Elpedia Masan Marte Lago, Jenette R. Lim.

By: Lago, Elpedia Masan Marte [author.]Contributor(s): Lim, Jenette R [author.]Material type: Text

TextPublisher: Manila : Mindshapers Co., Inc., c2024Edition: Revised editionDescription: xxiv, 198 pages : illustrations (black and white)Content type: text Media type: unmediated Carrier type: volumeISBN: 9789719655732 [paperback]Subject(s): Hotel management | Hotel front desk personnel

Contents:

Contents: Chapter 1 Front office department -- Chapter 2 Reservation -- Chapter 3 Reception -- Chapter 4 Telephone exhange -- Chapter 5 Billing -- Chapter 6 Bell service -- Chapter 7 Business center.

Summary: This book is designed for all students of hospitality management to lead students to explore how front office is applied and important in hospitality industry. The books discuss the nature of front office theories, practices and procedure through exploration, affective understanding and critical and higher order thinking exercises while learning the different front office procedures and skills.

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Item type	Current location	Call number	Status	Date due	Barcode
Filipiniana	College Library Filipiniana	647.94068 L13 2024 (Browse shelf)	Available		3UCBL000028662

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Previous	647.94 B21 2022 Supply chain management in hospitality industry /	647.94 C81 2020 Quality service management in tourism and hospitality /	647.94 G58 2023 Applied business tools and technologies in hotel and restaurant management (HRM) /	647.94068 L13 2024 Front office systems and procedures /	647.94068 M46 2016 Hotel and resort front office management /	647.95068 B16 2023 Bar and beverage management /	647.95068 D63 2007 Fundamentals of food & beverage service operation /	Next

Includes bibliographical references and index.

Contents: Chapter 1 Front office department -- Chapter 2 Reservation -- Chapter 3 Reception -- Chapter 4 Telephone exhange -- Chapter 5 Billing -- Chapter 6 Bell service -- Chapter 7 Business center.

This book is designed for all students of hospitality management to lead students to explore how front office is applied and important in hospitality industry. The books discuss the nature of front office theories, practices and procedure through exploration, affective understanding and critical and higher order thinking exercises while learning the different front office procedures and skills.