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Quality service management in tourism and hospitality / Van Mari Buslon, Rene D. Osorno, Grayfield T. Bajao.

By: Buslon, Van Mari [author.]Contributor(s): Osorno, Rene D [author.] | Bajao, Grayfield T [author.]Material type: Text

TextPublisher: Quezon City : Wiseman's Books Trading, Inc., c2023Description: v, 124 pagesContent type: text Media type: unmediated Carrier type: volumeISBN: 9786214182800 [paperback]Subject(s): Tourism -- Handbooks, manuals, etc. -- Study and teaching (Higher) | Hospitality -- Handbooks, manuals, etc. -- Study and teaching (Higher) | Service industries -- Handbooks, manuals, etc. -- Management

Contents:

Contents: Chapter I: Introduction to quality service management in tourism and hospitality -- Chapter II: Guestology -- Chapter III: Quality service management strategies for tourism and hospitality -- Chapter IV: Service setting for the guest experience -- Chapter V: Staffing for service in tourism and hospitality -- VI: Designing and managing service in tourism and hospitality industry -- Chapter VII: Strategies for managing demand and capacity -- Chapter VIII: Value co-creation of quality service -- Chapter IX: Service failure and recovering in tourism and hospitality -- Chapter X: Service excellence and leadership.

Summary: "The main purpose of this manual is to prepare students with comprehensive knowledge about the Quality Service Management in Tourism and Hospitality. The resource material covers the concept principles and strategies pertinent to the management of quality service in tourism and hospitality industry." -- Preface of the book.

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Item type	Current location	Call number	Status	Date due	Barcode
Filipiniana	College Library Filipiniana	338.47910711 B96 2023 (Browse shelf)	Available		3UCBL000028509

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Includes bibliographical references.

"The main purpose of this manual is to prepare students with comprehensive knowledge about the Quality Service Management in Tourism and Hospitality. The resource material covers the concept principles and strategies pertinent to the management of quality service in tourism and hospitality industry." -- Preface of the book.