University of Cebu-Banilad Library

Includes bibliographical references and index.

Contents: 1 Introduction to hotel management -- 2 Supply chain management in hospitality industry -- 3 AI and learning systems - applications in hospitality and future directions -- 4 Human resource management in hospitality industry -- 5 Product and service management & marketing in hospitality -- 6 Professionalism and work ethics in hotel & hospitality management -- 7 Crisis management in hospitality & tourism industry -- 8 Future trends and opportunities in hospitality sector.

"This book introduces the readers to the basic concepts of hotel management. It sheds light on supply chain management in the hotel industry, AI and learning systems, human resource management, product development and management strategies, professionalism and work ethics in hotel management and crisis management in the hotel industry. Hotel management involves overseeing all aspects of a hotel's operations, including customer service, staff management, financial planning, and marketing. This book covers the fundamental principles and practices of the hospitality industry. The book offers insight into the various aspects of hotel management, including operations, marketing, sales, human resources, and finance. It also delves into the importance of customer service and the role of technology in the hotel industry. The book is suitable for students pursuing a degree in hospitality management, as well as for professionals seeking to expand their knowledge and skills in the field." --Provided by the publisher

Adult

Lopez, Edilyn College of Tourism Management Tourism

Text in English