A visual reference to guest service / authored and edited by 3G E-Learning LLC, USA.
Material type:
TextPublisher: New York : 3G E-Learning LLC, c2023Edition: 2nd editionDescription: 372 pages : color illustrationsContent type: text Media type: unmediated Carrier type: volumeISBN: 8404020680303 [paperback]Subject(s): Hospitality industry -- Customer services| Item type | Current location | Call number | Status | Date due | Barcode |
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Subject Reference
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College Library Subject Reference | 338.4791 T41 2023 (Browse shelf) | Available | 3UCBL000028724 |
Includes bibliographical references and index.
Contents: Chapter 1 Supervision of guest service -- Chapter 2 Customer feedback -- Chapter 3 Grooming and etiquette in hospitality -- Chapter 4 Guest complaint management -- Chapter 5 Customer retention -- Chapter 6 Lodging operations management -- Chapter 7 Guest experience in hotels -- Chapter 8 The guest service of beverages.
"This visual reference guide prepares students who want to work in hospitality area to meet and exceed guests' expectations through quality service that is evident in all of the operation, its people, and its plan. This guest service visual reference guide is for anyone who has contact with customers, whether face to face, over the phone or electronically. It is designed to help you manage your feelings and behavior while looking after your customers." --Provided by the publisher
Adult
Lopez, Edilyn College of Tourism Management Tourism
Text in English
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