University of Cebu-Banilad Library catalog › Details for: A visual reference to guest service /

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A visual reference to guest service / authored and edited by 3G E-Learning LLC, USA.

By: 3G E-Learning LLC, USA [authored and edited by]Material type: Text

TextPublisher: New York : 3G E-Learning LLC, c2023Edition: 2nd editionDescription: 372 pages : color illustrationsContent type: text Media type: unmediated Carrier type: volumeISBN: 8404020680303 [paperback]Subject(s): Hospitality industry -- Customer services

Contents:

Contents: Chapter 1 Supervision of guest service -- Chapter 2 Customer feedback -- Chapter 3 Grooming and etiquette in hospitality -- Chapter 4 Guest complaint management -- Chapter 5 Customer retention -- Chapter 6 Lodging operations management -- Chapter 7 Guest experience in hotels -- Chapter 8 The guest service of beverages.

Summary: "This visual reference guide prepares students who want to work in hospitality area to meet and exceed guests' expectations through quality service that is evident in all of the operation, its people, and its plan. This guest service visual reference guide is for anyone who has contact with customers, whether face to face, over the phone or electronically. It is designed to help you manage your feelings and behavior while looking after your customers." --Provided by the publisher

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Item type	Current location	Call number	Status	Date due	Barcode
Subject Reference	College Library Subject Reference	338.4791 T41 2023 (Browse shelf)	Available		3UCBL000028724

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Previous	338.4791 R15 2024 Macro perspective of tourism and hospitality /	338.4791 R54 2024 Tourism education : an emerging essential /	338.4791 Si64 2023 Advanced hotel industry and tourism /	338.4791 T41 2023 A visual reference to guest service /	338.4791 T41 2023 Tourism product development /	338.4791 T69 2005 Fundamentals of travel and tourism /	338.4791 V42 2023 Tourism management : adventure sports /	Next

Includes bibliographical references and index.

"This visual reference guide prepares students who want to work in hospitality area to meet and exceed guests' expectations through quality service that is evident in all of the operation, its people, and its plan. This guest service visual reference guide is for anyone who has contact with customers, whether face to face, over the phone or electronically. It is designed to help you manage your feelings and behavior while looking after your customers." --Provided by the publisher