University of Cebu-Banilad Library

Includes bibliographical references and index.

Chapter 1 Introduction to hospitality industry -- Chapter 2 Front office: functions and organizational structure -- Chapter 3 Front office: operations and management -- Chapter 4 Front office coordination and communication -- Chapter 5 Services of front desk -- Chapter 6 Front office accounting -- Chapter 7 Revenue management in hotels

The front office of a hotel is its communication hub which is used by the customers to solve their queries, complaints and problems. Most of the front offices are situated near the entrance of the hotel. They play a major role in building a positive image of the organization in front of the guests. Their key objective is to generate revenue by selling hotel rooms through systematic reservation methods. Some of the other responsibilities of front offices include cross selling and upselling of hotel products to increase the net profit. The important software related to hotel front office are property management systems, accounting systems and hotel computer systems. The topics included in this book on front office management are of utmost significance and bound to provide incredible insights to readers. It is compiled in such a manner, that it will provide in-depth knowledge about the theory and practice of this field. This textbook will serve as a valuable source of knowledge for those interested in this field.

Adult

College of Tourism Management Tourism

English