Understanding total quality management / James R. Evans, William M. Lindsay.
Material type:
TextPublisher: Singapore : Cengage Learning Asia Pte Ltd, c2012Edition: Second edition. Philippine editionDescription: 827 pages : illustrations (black and white) ; 23 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9789814369879 [paperback]Subject(s): Quality control | Total quality management | Quality assurance| Item type | Current location | Call number | Status | Date due | Barcode |
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Subject Reference
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College Library Subject Reference | 658.4013 Ev15 2012 (Browse shelf) | Available | 3UCBL000029124 |
Includes bibliographical references and index.
Part I: The quality system -- Chapter 1: Introduction -- Chapter 2: Total quality in organizations -- Chapter 3: Philosophies and frameworks -- Part 2: The management system -- Chapter 4: Leadership and strategic planning -- Chapter 5: Focusing on customers -- Chapter 6: High performance workforce management -- Chapter 7: Process management -- Chapter 8: Performance measurement and information management -- Chapter 9: Building and sustaining performance excellence in organizations -- Part 3: Six sigma and the technical system -- Chapter 10: Statistical thinking and applications -- Chapter 11: Six sigma and process improvement -- Chapter 12: Design for qualty and product excellence -- Chapter 13: Statistical process control.
"This edition of Understanding Total Quality Management continues to embrace the fundamental principles, criteria, and historical foundations of total quality, while providing a foundation for understanding and applying technical tools. In an effort to provide the best coverage and continue to be a leader in the field, we have made several significant changes to the organization of some of the material in this edition. This was done to eliminate some redundancy and improve the logical flow and topical coverage of the material. Specifically, we have consolidated topics in process management, process improvement tools, and quality in product design into new chapters; have expanded the strategic focus on performance excellence into a separate chapter; and have integrated leadership with building and sustaining high-performance organizations." -- Provided by the publisher
Adult
Biore, Christopher College of Business and Accountancy Business / Management
Text in English
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