Quality and performance excellence / James R. Evans.
Material type:
TextPublisher: Taguig City, Philippines : Cengage Learning Asia Pte Ltd, c2019Edition: Eighth edition ; Philippine editionDescription: xv, 470 pages : illustrations (black and white) ; 23 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9789814839402 [newsprint]Subject(s): Total quality management| Item type | Current location | Call number | Copy number | Status | Date due | Barcode |
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Subject Reference
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College Library Subject Reference | 658.4013 Ev15 2019 (Browse shelf) | c.1 | Available | 3UCBL000029128 | |
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Subject Reference
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College Library Subject Reference | 658.4013 Ev15 2019 (Browse shelf) | c.2 | Available | 3UCBL000029212 | |
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Subject Reference
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College Library Subject Reference | 658.4013 Ev15 2019 (Browse shelf) | c.3 | Available | 3UCBL000029187 |
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| 658.4013 Af25 2024 Fundamentals of TQM / | 658.4013 Ev15 2003 Total quality : management, organization, and strategy / | 658.4013 Ev15 2012 Understanding total quality management / | 658.4013 Ev15 2019 Quality and performance excellence / | 658.4013 Ev15 2019 Quality and performance excellence / | 658.4013 Ev15 2019 Quality and performance excellence / | 658.4013 J56 2023 Total quality management / |
Includes bibliographical references and index.
Part 1 Foundations of quality and performance excellence -- Chapter 1 Introduction to quality and performance excellence -- Chapter 2 Frameworks for quality and performance excellence -- Chapter 3 Tools and techniques for quantity design and control -- Chapter 4 Tools and techniques for quality improvement -- Part 2 Performance excellence, strategy, and organization theory -- Chapter 5 Competitive advantage and strategic management for performance excellence -- Chapter 6 Quality in customer-supplier relationships -- Chapter 7 Designing organizations for performance excellence -- Part 3 Performance excellence and organizational behavior -- Chapter 8 Quality teamwork -- Chapter 9 Engagement, empowerment, and motivation -- Part 4 Leadership and organizational change -- Chapter 10 Leadership for performance excellence -- Chapter 11 Performance excellence and organizational change.
"The American Society for Quality (ASQ) monitors news items reported in the press. What types of stories to we find? Food safety and toy recalls, health care, the automotive industry, and various product glitches dominate. Indeed, quality—or lack of quality—is a vital issue in everyone's life. That's why this book is relevant and important for today's students and future business leaders, as well as those already in the work-force. Understanding the principles of quality and performance excellence is absolutely essential for new graduates to succeed in today's high competitive business world.
It is difficult for students to learn about these principles on their own, because there are so many different approaches to the topic. Although these approaches are similar, each has its own jargon and acronyms, which makes trying to penetrate the subject for the first time a difficult experience. Furthermore, most books about quality are not written with the needs and experiences of students in mind." --Preface
Adult
College of Business and Accountancy Business / Management
Donation Biore, Christopher College of Business and Accountancy Business / Management
Donation Biore, Christopher College of Business and Accountancy Business / Management
Text in English
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