A guide to lodging service provision in the hospitality sector / Maria Rellie B. Kalacas.
Material type:
TextPublisher: Shoreacres Road Burlington, Canada : Society Publishing, c2024Description: xvi, 238 pages : colored illustrations ; 23.4 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9781774698570 [hardbound]| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| General Reference (MAIN) | College Library General Reference | 650 K12 2024 (Browse shelf) | Available | 3UCBL000029464 |
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| 649.103 P19 pt.1 1999 Perfect parenting : | 649.103 P19 pt.2 1999 Perfect parenting : | 649.103 P19 pt.3 1999 Perfect parenting : | 650 K12 2024 A guide to lodging service provision in the hospitality sector / | 650.0711 G82 1999 Business Week guide to the best business schools / | 650.0711 M55 2003 Business Week guide to the best business schools / | 650.14 R31 1998 Resumes for college students and recent graduates / |
Includes bibliographical reference and index.
Chapter 1 Components of the hospitality industry — Chapter 2 Classification of hotels in hospitality sector — Chapter 3 Lodging as an integral component of the tourism industry — Chapter 4 Travel motives and accommodation selection — Chapter 5 Demand for lodging services in hospitality sector — Chapter 6 Organizations and management of lodging services in the hospitality sector — Chapter 7 Factors influencing pricing in hotel accommodation — Chapter 8 Quality customer service in lodging services — Chapter 9 Food service activities in lodging services — Chapter 10 Current challenges in lodging services — Reference — Index.
"The provision of hospitality service encompasses all aspects of employee assistance that allow customers to make informed decisions.
As a result, hotels are making greater efforts to provide their customers with a positive experience.
This volume argues that procedures are the fundamental aspect of services.
They provide customers with valuable service knowledge by demonstrating how service operating systems work in series and technique.
Furthermore, clients themselves are a fundamental piece of the business.
Thus, inadequately designed procedures are damaging to hospitality staff prompting low-quality service delivery and disillusionment.
The travel industry can't succeed without hospitality since tourists need facilities to live in while on their journeys.
Tourists are the ones who are served in hospitality.
Most tourists are from different nations, so they have unique genders, interests, and needs.
They perhaps likewise pay considerable cash so they require great services from hospitality and where they visit.
They additionally should be handled with care. As a result, hospitality providers must ensure that tourists are pleased with their services.
One of the significant factors in hospitality is the supply of quality food for consumer meals. In addition, in order to ensure that visitors feel at ease throughout their journey, hospitality establishments need to provide customers with convenient means of transportation, such as bus or taxi, to access various destinations." —Provided by the publisher
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Purchased Osorno, Rene College of Hospitality Management Hospitality Management
Text in English
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