University of Cebu-Banilad Library

Contents: Chapter 1 Introduction to Hotel Industry & Growth of Hotel Industry in India — Chapter 2 Hotel — Chapter 3 Front Office Organization — Chapter 4 Personality Traits of a Good Hotelier — Chapter 5 Hotel Entrance, Lobby & Front Office — Chapter 6 Inter Departmental Communication — Chapter 7 Bell Desk — Chapter 8 Guest Cycle — Chapter 9 Front Officer Accounting — Chapter 10 Inter Departmental Coordination of Front Office with Other Departments of the Hotel — Chapter 11 Budgeting & Yield Management — Chapter 12 Evaluation of Front Office Operations — Chapter 13 Front Office Terminology.

"Front Office department is a common link between the customers and the business. Every customer centric business needs to have a front office or reception to receive/assist the visitors. Front Office Department is the face and as well as the voice of a business. Many a times it is the first and the last point of contact for any individual. Regardless of the star rating of the hotel or the type, size, location of the hotel, front office is its most visible department. For a business such as hospitality/ service industry, the front office department comes with an aspect of elevating customer experience with the business.
This book key feature is to give an overview of the hospitality industry, and to discusses about the functioning of the different sections of front office operations." —Provided by the Publisher

Adult

Purchased Lopez, Edilyn College of Tourism Management Tourism

Text in English