Likeable business : why today's consumers demand more and how leaders can deliver / Dave Kerpen, with Theresa Braun and Valerie Pritchard
Material type:
TextPublisher: New York : McGraw-Hill, c2013Edition: International EditionDescription: xiv, 220 pages : illustrationsContent type: text Media type: unmediated Carrier type: volumeISBN: 9781259074325 [newsprint]Subject(s): Management -- Social aspects | Customer relations | Social responsibility of businessDDC classification: | Item type | Current location | Call number | Status | Date due | Barcode |
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Book
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658.812 K45 2013 (Browse shelf) | Available | 3UCBL000017168 |
Includes index
Contents: Chapter 1 Listening -- Chapter 2 Storytelling -- Chapter 3 Authenticity -- Chapter 4 Transparency -- Chapter 5 Team playing -- Chapter 6 Responsiveness -- Chapter 7 Adaptability -- Chapter 8 Passion -- Chapter 9 Surprise and delight -- Chapter 10 Simplicity -- Chapter 11 Gratefulness; Includes appendices
NBS-MANGO P 395 Computer Studies : Information Technology
English
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